Questions to Ask Before Hiring a Man and Van Removal Company

Questions to Ask Before Hiring a Man and Van Removal Company

man and van removal companyAre you currently prepared for a big move? If this is the case, you have a long hard road ahead of you! Of course, this isn’t a road that must be traveled alone. By taking the time to hire a man and van removal company, you can benefit dramatically. Rushing into the process isn’t a good idea and could very well cause complications in the future. With this in mind, you will want to research and ask questions, before hiring one of these companies. Below, you will find questions that should be asked!

Do you work for a broker?

First and foremost, you will want to question, whether or not the mover works for a broker. Is this a solo entity or do they work for a third-party? A broker is typically responsible for pairing customers with removal companies. Take note that the broker isn’t responsible for any losses or damages that occur. Therefore, you will need to work directly with the removal company in this case.

When Was Your Company Developed?

It is very important to ask how long the company has been in business. You must remember a business that is able to weather the storm over the years, will be very reliable. While this time frame plays a huge part on the removal company’s reputation, you will occasionally find a company that is just as reliable, but only been in business for several years.

Always take the time to sit down with the representative and ask them, “When was your company developed.” This alone will help assure you that you will be in good hands with the movers, if you do your homework thoroughly.

Do you offer binding quotes?

When you first make contact with one of these companies, you will likely receive a quote. Although this information is helpful on its own, you should question, whether or not it is binding. A binding quote can provide you with more peace of mind that the company will not be able to change their mind in the future. Typically, the quote will work in a “not to surpass” manner, after your items has been viewed. Be sure to use this to your advantage, in order to keep costs low.

What forms of payment are accepted?

Next, it is a good idea to find out exactly how you’re going to be able to pay for your move. Is it possible to pay by credit card? Or are you going to need cash on hand? Also, you should take the time to learn about the deposit amount and the amount that must be paid, upon delivery! Most man and van removal companies should have a merchant account, which will allow them to accept your credit or debit card payment! All of this information is important and will help you get better prepared.

In today’s world, most individuals do not carry cash on their persons, so they are forced to pay with a debit or credit card, personal or traveler’s checks. If you are one of these individuals, then you will need to ask the removal company what type of payment options they have available to you. One thing that you should avoid is paying a large lump sum or deposit up front. You definitely want to have something to rely on, in case some of your precious items are damaged, broken, or missing.

Can I See a List of Fees?

When it comes down to it, most people are fairly honest and won’t try to get one over on you. Still, it is a good idea to make sure that you take steps to prevent this from happening. The best way to do this is by asking to see a list of the company’s fees. By taking the time to inspect the fee list for your removal, you will be able to see exactly what you’re paying for. This can dramatically prevent the chance of encountering hidden fees!

What about insurance?

Be sure to question about the insurance that is available. Also, you might receive a little bit of insurance in the initial quote. Basic coverage will typically be included, but you might be able to negotiate for an affordable upgrade. If need be, you can always find a third party provider, who will be able to provide you with the insurance that you need. Either way, insurance is vital, if your items are exceptionally important!

How do I report broken or damaged items?

During all removals, there is a possibility for an error and damage to occur. With this in mind, you should make sure that you understand exactly how this process works. What are you supposed to do, if you encounter damage or something missing? Typically, each company will have a unique procedure that must be followed. Be sure that your understand your selected company’s particulars! This will ensure that you’ll be better ready to handle a situation, if one occurs.

Are items transferred between trucks?

Although it is somewhat uncommon, there is a possibility that your items will be transferred from one truck to another. Typically, this will only occur, if your items are going to be transported over a long distance. It is vital to take this into consideration, because a transfer between trucks can significantly increase the chance for damages. Be sure to know the particulars, before moving forward.

Are You Capable Of Handing International Moves?

If you are relocating to an international country, you need to ask the removal company, if they are capable and experienced in handling international moves. You definitely do not want to hire a moving company that is inexperienced with this type of move, because there is a lot of paperwork involved. If you relied on an experienced mover to assist you with your international move and got held up at customs, because you did have the adequate paperwork, you would surely be disappointed.

It may be a good idea to ask for proof or references, so you will be assured that your move goes down without a hitch.


Overall, it is vital to protect yourself, whether doing business with a plumber, electrician or a man and van removal company! You work hard for your money and you want to ensure that your items will be handled with extreme professionalism. Therefore, you will want to use the information above to help you do just that!

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